We strive to get your supplements to you as quickly as possible. We ship nationwide across South Africa using reputable courier partners.
While we take every precaution to ensure your order is packed securely, our responsibility for the physical condition of the package transfers to the courier service once it leaves our facility.
You are required to examine the parcel upon delivery. If the outer packaging is clearly damaged (e.g., torn, crushed, or wet), please notate the damage on the courier's waybill before signing, or refuse the delivery entirely.
We cannot be held responsible for theft or damage if you authorise the courier to leave the parcel at a gate, with a neighbour, or in an unmonitored area.
In accordance with Section 56 of the CPA, if your product arrives damaged or is found to be defective, we will make it right.
Due to the nature of creatine as a consumable health product, we must adhere to strict hygiene and safety protocols.
For health and safety reasons, we cannot accept returns or offer refunds for any supplement where the factory seal has been broken or tampered with, unless the product is proven to be defective.
Under the ECTA, you have a cooling-off period of 7 days from the date of delivery to return unopened products for a refund.
Once we receive and inspect your return, refunds are processed within 7–10 business days via the original payment method.
Last updated: June 2026. For questions, contact info@getcreago.co.za.